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"Sizzling Spot For Consumer Entry Error": Hawaii missile alert: How one worker ‘pushed the mistaken button’ and precipitated a wave of panic


A brief publish.

I consider this WaPo story vividly demonstrates points I’ve seen in what Australian colleague Dr. Jon Patrick & I name “dangerous well being IT.” 

We got here up with the simple-to-comprehend terminology “Good well being IT/Unhealthy well being IT” in his lounge in Sydney after my presentation to the Well being Informatics Society of Australia in 2012 on well being IT belief (http://hcrenewal.blogspot.com/2012/08/my-presentation-to-health-informatics.html), to interchange my earlier phrases “well being IT accomplished nicely” vs. “accomplished poorly.”

It was not simply “one worker who pushed the mistaken button.”  A crew of apparently incompetent IT personnel and totally incompetent IT managers – fully devoid of any understanding of human-computer interplay – have been, in essence, standing behind this this worker and guiding his hand.

The Hawaii mishap vividly demonstrates dangerous IT within the most important of settings – badly conceived, designed & applied, missing acceptable safeguards, normally by individuals who have no idea the area, and sometimes who’re, dare I say, missing widespread sense.

Questions that the incident raises embody:
  • How [in God’s name] have been such crucial gadgets as “Check missile alert” and “Missile alert” (the true factor) residing in the identical menu?  Who got here up with such dangerous, terse labeling as nicely?  [A “hot spot” for user entry error] 
  • Why have been there no affordable safeguards? 
  • Why was it simple for anybody to make an enormous mistake?
  • Why was no system in place for speedy retraction?

The solutions translate again to – nicely, I in all probability need not say it.

Hawaii missile alert: How one worker ‘pushed the mistaken button’ and precipitated a wave of panic
Washington Put up

… Round eight:05 a.m., the Hawaii emergency worker initiated the interior check, in keeping with a timeline launched by the state. From a drop-down menu on a pc program, he noticed two choices: “Check missile alert” and “Missile alert.”

That is  a traditional instance of what will be referred to as a “sizzling spot for consumer entry error.”

… He was supposed to decide on the previous; as a lot of the world now is aware of, he selected the latter, an initiation of a real-life missile alert.

… “Based mostly on the knowledge we now have collected up to now, it seems that the federal government of Hawaii didn’t have affordable safeguards or course of controls in place to stop the transmission of a false alert,” Pai mentioned in a press release.

… A part of what worsened the scenario Saturday was that there was no system in place on the state emergency company for correcting the error, Rapoza mentioned….”Up to now there was no cancellation button. There was no false alarm button in any respect,”

…. “A part of the issue was it was too simple – for anybody – to make such an enormous mistake,” Rapoza mentioned. “Now we have to be sure that we’re not on the lookout for retribution, however we needs to be fixing the issues within the system.

It could not be unreasonable to foretell that U.S. armed forces have been placed on alert, maybe even scrambling fighter planes close to the Korean peninsula – strikes that different nations may detect.
This “mishap” may have precipitated N. Korea or different hostile nation to react, and led to disaster.


The totally incompetent IT personnel and their totally incompetent managers who birthed such a cornucopia of IT atrocities needs to be severely punished.

— SS

Jan. 16, 2018.  Replace, replace.  Who’s obtained the button?

This new WaPo story exhibits the “unholy” menu – a jumbled mess.

https://www.washingtonpost.com/information/morning-mix/wp/2018/01/16/that-was-no-wrong-button-in-hawaii-take-a-look/?utm_term=.147cc4852c8e

Was this designed by an knowledgeable in human-computer interplay?  I feel not…


Unimaginable.

— SS





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